KF Furry Shop

Return & Refund Policy

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We want you to be happy with your purchase! Here's how returns and refunds work at KF Furry Shop:

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1. Custom Orders

Due to the personalized nature of the following items, returns and refunds are not accepted for:

• Custom illustrations or digital artwork

• Personalized badges

• Made-to-order fursuits or parts

• Door hangers with custom species or text

• Any product designed specifically for your fursona

Please double-check all details before placing your order or contact me directly if you have any doubts — I’m happy to help!

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2. Standard Products

For non-custom items (if specified as such on the product page), you may request a return within 14 days of delivery.

Requirements:

• The item must be in original condition, unused, and undamaged.

• The return shipping costs are at the buyer's expense.

• A refund will be issued once the product is received and inspected​

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3. Digital Downloads

• All digital items are non-refundable once the file has been sent or downloaded, as they are instantly accessible and non-returnable by nature.

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4. Damaged or Lost Items

• If your item arrives damaged, please refuse the package and contact us immediately.

• If it's already delivered and found damaged, send us photos and your order details.

• If your package is lost, please file a claim with your postal service and notify us so we can request compensation via shipping insurance.

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Contact

For any issues, please contact us within 24–48 hours of receiving your order. We’ll do our best to find a fair solution!

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Thanks for your trust and understanding,

KF Furry Shop